Monday, February 20, 2012

Director of Supply Chain & Customer Service at G&K Services in Dayton

COMPANY NAME: G&K Services Inc

JOB TITLE: Director of Supply Chain and Customer Service


The Director of Supply Chain and Customer Service is responsible for leading the fulfillment, customer service, procurement and forecasting and planning teams within the GKdirect business. This position will take a hands on customer focused approach to develop and implement the short, mid and long term strategy for all aspects of the supply chain. The individual will have well developed leadership skills and understand the importance of hiring and
developing a team of top performers.

Essential Job Functions:
40% - Leading and optimizing distribution centers through implementation and management of defined processes and strategic automation.
40% - Leading and optimizing our forecasting and planning/inventory management teams and processes. Creating formal processes and procedures to better manage our forecasting and inventory management.
20% - Leading our call centers

Minimum Qualifications:
o Bachelors in Operations management, business, engineering or similar degree required.
MBA or MS preferred.
o 10+ years of supply chain experience specifically in fulfillment, warehouse, and inventory management and call center.
o 5+ year of supervisory experience
o An extensive background in process improvement (six sigma, lean manufacturing, 5s, etc.) coupled with a pragmatic do what it takes mentality will be imperative.
o A command of the key drivers of a productive small package distribution center, global sourcing and forecasting acumen and an understanding of the key metrics that lead to a customer focused highly productive call center.
o Intelligence: Demonstrated ability to acquire understanding and absorb new information rapidly. A “quick study”
o Analysis Skills: Ability to identify significant problems and opportunities quickly through in depth use of formal yet simple frameworks. Relates and compares data from different sources and determines root causes and subtle relationships that are meaningful.
o Judgment/Decision Making: Demonstrated consistent logic, rationality and objectivity in decision making. The position requires the ability to achieve balance between quick and decisiveness and slower, more through approaches.
o Creativity: The individual will need to be creative in generating new approaches to problems at times without the support of IT resources.
o Risk Taking: The position requires a risk taker who understands how to make calculated decisions without all of the necessary information.
o Leading Edge: We are looking for an individual who constantly benchmark best practices and expect his/her team to do the same. The individual will not just benchmark, they will apply learnings to always be on the leading edge.
o Safety/Integrity:
At G&K Services a focus on safety and the highest sense of integrity are imperatives. The individual will require to have demonstrated past of creating a safe and open culture through
working with the highest level of integrity.
o Leadership: The individual must have a proven track record of developing talent and the confidence to empower every member of their team. They must be willing to manage all aspects of the “coach to win” model understanding that a team of “A” players will lead to success.
o Travel up to 20%
o SAP and inventory forecasting software experience preferred

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