IT Support Engineer at Cogent in Dublin OH

JOB TITLE: 3M Cogent Support Engineer II - Dublin, OH

JOB APPLY URL: http://ars2.equest.com/?response_id=cfce5dfd096220796244f35441c8318e


DESCRIPTION/RESPONSIBILITIES: 3M Cogent, a leading high-tech development company, is seeking a Support Engineer II that will provide system level support for key customers in the Dublin area.

Job Summary:
The person hired for the position of Support Engineer II will provide daily system level support to 3M Cogent customers to maintain core system and server infrastructure; also including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance, and provide regular status reporting.

Roles and Responsibilities include but are not limited to the following:
* Installation/configuration/troubleshooting/testing of Cogent's proprietary applications
* Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems from the assigned home office
* Maintain records of communications, document problems, configuration information and resolutions to issues
* Perform scripting modifications in local databases
* Maintain customer relations in person and via phone support with various customers' users and personnel
* Troubleshooting of Clustered Microsoft Windows environments and Linux operating systems
* Troubleshooting of network environments
* Provide technical assistance to other support engineers and customers
* Read technical manuals, confer with users, and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
* Develop training materials, documentation, procedures and train users in the proper use of hardware and/or software
* Confer with staff, users, and management to establish requirements for new systems and/or change requests
* Installation and repair of systems at customers' sites
* Candidates must be able to occasionally move and lift computer equipment

Location and Travel: The person hired for the position of Support Engineer II will be located in the Dublin, Ohio metropolitan area; This role may include local/domestic travel as needed, and may include a few opportunities to travel to exotic International locations.


REQUIRED SKILLS:
Minimum / Basic Qualifications
* High School Diploma or higher
* Minimum 3 years of experience providing customer support
* Minimum 3 years of experience working with Microsoft Windows Operating Systems Preferred Qualifications
* Degree in Computer Science or related discipline
* Certifications in relevant technical fields
* Experience with TCP/IP network troubleshooting in distributed client/server environments
* Knowledge of LAN/WAN internetworking and protocols
* 1 or more years of experience with Linux installation and administration
* 1 or more years of experience with Relational Database Management System (RDBMS) installation and administration for Oracle, Microsoft SQL Server, and MySQL
* 1 or more years of experience in a large enterprise wide systems environment across
multiple departments
* Excellent troubleshooting skills and problem solving resourcefulness
* A Self-starter/self-directed professional that leads with high energy and passion
* Effective facilitation, communication and teaching skills
* Ability to understand and apply analytical and statistical tools and approaches to work
* Ability to multitask and handle large workloads under time constraints
* Ability to quickly learn and adapt to new technologies
* Excellent customer support focus
* Ability to be detail oriented and a team player that can also work with little supervision
* Ability to work independently with help from in-house engineers and have good time
management skills
* Ability to respond promptly to service calls and diagnose quickly and fix within a short
timeframe
* Excellent verbal and written English communication skills; other language abilities are a
plus
* Ability to understand user described problems and possess the ability to explain technical fixes in a clear and concise manner to users