Friday, October 21, 2011

Oriental Institute Museum: Visitor Services and Security Manager

Visitor Services and Security Manager

Oriental Institute Museum

The Oriental Institute

University of Chicago

Chicago, Illinois

The Oriental Institute is a research organization and museum devoted to the study of the ancient Near East. Founded in 1919 by James Henry Breasted, the Institute, a part of the University of Chicago, is an internationally recognized pioneer in the archaeology, philology, and history of early Near Eastern civilizations. A primary unit within the Institute is the Visitor Services and Security department, which is responsible for providing excellent customer service to Oriental Institute visitors, faculty, staff, and students, and ensuring the safety of Oriental Institute facilities, holdings, and people. We seek applicants for the position of Visitor Services and Security Manager, who reports to the Executive Director of the Oriental Institute and is responsible for the successful management of all visitor services and security operations. The ideal candidate combines extensive customer service experience with supervisory and security knowledge.

The Visitor Services and Security Manager will recruit, hire, train, and direct a staff of 30 student and temporary employees who greet visitors, answer visitor inquiries, and protect the Oriental Institute museum and its collection. The manager will act as primary contact for museum visitors during business hours and will develop and train staff in customer service methods to ensure that the visitor museum experience is of highest quality. She or he will also respond to building emergencies as needed and oversee the museum's security systems, including oversight of keys, electronic keypad access and video security monitoring and will act as primary liaison with University and department staff on issues related to building access, use of facility space and emergency management to ensure the efficient operation of Oriental Institute activities.

Bachelor's degree or at least two years of relevant work experience required.

Customer service and/or security systems experience preferred.

To apply for this position, please go to, create a profile and apply for requisition # 088374. Review of applications will begin on October 24, 2011.

The University of Chicago is an Affirmative Action / Equal Opportunity Employer.

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