Friday, November 11, 2011

3M Company: Cogent Support Engineer I


3M Cogent Support Engineer I - Dublin, OH


3M Cogent, a leading high-tech development company, is seeking a Support Engineer I that likes to get out of the office and support customers in a hands-on environment.

Job Summary:
The person hired for the position of Support Engineer I will provide daily system support to 3M Cogent customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance, and provide regular status reporting.

Roles and Responsibilities include but are not limited to the following:
  • Installation/configuration/troubleshooting/testing of Cogent's proprietary applications
  • Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems from the assigned home office
  • Maintain records of communications, document problems, configuration information and resolutions to issues
  • Perform scripting modifications in local databases using Microsoft Access and SQL Server
  • Maintain customer relations via phone or in person with various customers' users and personnel
  • Troubleshooting of Microsoft Windows and Linux operating systems
  • Troubleshooting of network environments
  • Provide technical assistance to other support engineers and customers
  • Read technical manuals, confer with users, and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Develop training materials, documentation, procedures and train users in the proper use of hardware and/or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Transporting, delivering and installing systems to customers' sites
  • Candidates must be able to occasionally move and lift computer equipment
  • Location and Travel: The person hired for the position of Support Engineer I will be located in Dublin, Ohio and this position is NOT eligible for relocation benefits. This position may include local/domestic travel as needed, and may include a few opportunities to travel to exotic International locations.
Basic/Minimum Qualifications:
  • High School Diploma or higher
  • Minimum 1 year of experience providing customer support
  • Minimum 1 year of experience working with Microsoft Windows Operating Systems
Preferred Qualifications:
  • Degree in Computer Science or related discipline
  • Certifications in relevant technical fields
  • Excellent troubleshooting skills and problem solving resourcefulness
  • A Self-starter/self-directed professional that leads with high energy and passion
  • Effective facilitation, communication and teaching skills
  • Ability to understand and apply analytical and statistical tools and approaches to work
  • Ability to multitask and handle large workloads under time constraints
  • Ability to quickly learn and adapt to new technologies
  • Excellent customer support focus
  • Ability to be detail oriented and a team player that can also work with little supervision
  • Ability to work independently with help from in-house engineers and have good time management skills
  • Ability to respond promptly to service calls and diagnose quickly and fix within a short timeframe
  • Excellent verbal and written English communication skills; other language abilities are a plus
  • Ability to understand user described problems and possess the ability to explain technical fixes in a clear and concise manner to users
  • Experience with TCP/IP network troubleshooting in distributed client/server environments
  • Knowledge of LAN/WAN internetworking and protocols
  • Experience with Linux installation and administration
  • Experience with Relational Database Management System (RDBMS) installation and administration for Oracle, Microsoft SQL Server, and MySQL
About 3M
3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $27 billion in sales, 3M employs about 80,000 people worldwide and has operations in more than 65 countries. For more information, visit or follow @3MNews on Twitter.

About 3M Cogent
3M Cogent is a leading high-tech development company in the fields of image processing, biometrics, automated fingerprint identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers. 3M Cogent offers competitive employment benefits which include, paid health care and dental insurance, paid holidays, vacation and sick leave, 401(k) and disability insurance. 3M Cogent is an equal opportunity employer.

For more information, visit

INDUSTRY: Manufacturing and Production
JOB CATEGORY: Scientific (Biology, Chemistry, Environmental, Non-engineering)
v2 JOB CATEGORY: Materials Scientist

CITY: Dublin
ZIP CODE: 43016

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